Refund policy

Return & Refund Policy

At ZS Traders, we want our customers to have a smooth and satisfactory shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, you may request a return or replacement according to the conditions below.

1. Return Eligibility

You may request a return if:

  • You received a damaged or defective product.

  • You received a wrong product or a product different from your order.

  • Your order is incomplete or missing an item.

  • The product has a manufacturing defect.

Return requests must be made within 7 days of receiving the order.

2. Conditions for Returns

To be eligible for a return:

  • The product must be unused and in its original condition.

  • Original packaging, tags, accessories, and other included items should be retained.

  • You may be required to provide clear photos or videos showing the issue with the product.

  • Products damaged due to misuse, improper handling, or normal wear and tear may not be eligible for return.

3. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or other reasons. These may include:

  • Personal-use or hygiene products once opened or used.

  • Products that have been damaged after delivery due to customer misuse.

  • Products without original packaging or accessories.

  • Items specifically marked as non-returnable on the product page.

4. Refund Policy

Once your return is received and inspected, we will notify you whether your refund or replacement has been approved.

If approved, the refund will be processed through the applicable payment method or another agreed method.

The refund amount may exclude delivery charges where applicable.

5. Exchange / Replacement

If you receive a damaged, defective, or incorrect product, we may offer a replacement or exchange, subject to product availability.

If the same product is unavailable, we may offer an alternative solution or refund.

6. Return Shipping

If the return is due to a mistake by ZS Traders, such as receiving a wrong, damaged, or defective product, the applicable return shipping cost will be handled by ZS Traders.

For returns due to a customer's change of mind or personal preference, return shipping may be the customer's responsibility.

7. How to Request a Return

To request a return, please contact ZS Traders with:

  • Order number

  • Customer name

  • Product name

  • Reason for return

  • Clear photos/videos of the product, if applicable

Our team will review your request and provide further instructions.

8. Important Note

We recommend checking your parcel carefully when you receive it. If the package appears damaged, please take photos or videos before opening it and contact us as soon as possible.

ZS Traders reserves the right to refuse a return or refund if the product does not meet the conditions mentioned in this policy.

Contact Us

Store: ZS Traders
Website: www.zstraders.store
Email: Please contact us through our website for return and refund assistance.